Contact Us

QAVLIRO · CUSTOMER CARE

How Can We Help?

Have a question about a QAVLIRO product, an existing order, shipping, tracking, payment, a return, or a refund? Contact our customer-support team and we will be happy to assist you.

Email Support
service@qavliro.com

Response Target
Within 24 Hours

Customer Service Hours
8:00 AM – 10:00 PM Daily

Questions About an Existing Order

Please include your order number and the email address used during checkout. These details help our team locate your purchase and respond more efficiently.

Problems With Your Order

If an item arrives damaged, defective, incomplete, incorrect, or materially different from its description, contact us promptly and include:

Your order number.
A clear description of the issue.
Relevant photographs or videos.
A photograph of the shipping label and exterior packaging.

After review, we will provide an appropriate replacement, reshipment, refund, return, or other reasonable solution for a confirmed error attributable to us.

Product variation notice: Small differences in color, texture, finish, surface detail, dimensions, or hand-applied elements may occur in decorative products. These variations are not necessarily defects.

Before Returning an Item

Contact us before shipping merchandise back. Do not automatically send returns to our registered business address. If your return is approved, customer support will provide the applicable warehouse address and instructions.

Response Time

We aim to reply within 24 hours. Matters requiring investigation with a carrier, payment provider, fulfillment partner, or return facility may take additional time.