QAVLIRO · RETURNS & REFUNDS
Return & Refund Policy
This policy explains how to request a return, report an order problem, exchange an eligible product, and receive an approved refund for a purchase made through qavliro.com.
Last updated: September 18, 2026
Return Window: 30 Calendar Days After Delivery
Refund Processing: 5–10 Business Days After Approval
Before Returning: Contact Customer Support First
SECTION 01
Return Window
Eligible products may be returned within 30 calendar days after confirmed delivery. Contact us before the 30-day period expires. Eligibility remains subject to the conditions in this policy.
SECTION 02
Starting a Return Request
Before sending an item back, email service@qavliro.com and provide:
- Your order number.
- The name or description of the product.
- The reason for the return.
- Relevant photographs or videos where appropriate.
- Photographs of the packaging and shipping label for damaged, incomplete, or incorrect orders.
Customer support will review the request and provide instructions if the return is approved.
SECTION 03
Return Eligibility
Except where an item is damaged, defective, incorrect, incomplete, or otherwise protected by applicable law, a preference-based return should generally be unused, complete, unaltered, and in its original condition. It should include all original parts, accessories, inserts, and packaging where reasonably possible, and be accompanied by proof of purchase or the order number.
Opening the shipping package does not automatically make a product ineligible, provided it remains unused, complete, undamaged, and otherwise satisfies these conditions. Please handle decorative surfaces, finishes, bases, electrical components, and assembled details carefully during inspection.
SECTION 04
Product Variations & Materials
QAVLIRO offers decorative lanterns, bookends, ornaments, figurines, seasonal pieces, and other home accents. Depending on the product, reasonable variation may occur in finish, texture, tone, dimensions, weight, or hand-applied details.
If you simply do not prefer the color, finish, texture, scale, style, or overall appearance, you may request a return within 30 days. Unless a genuine product or fulfillment problem attributable to us is confirmed, the request will be treated as preference-based.
SECTION 05
Return Address & Authorization
Do not automatically send merchandise to our registered business address.
After approval, customer support will provide the applicable return warehouse address and instructions. Unauthorized returns or parcels sent elsewhere may be delayed, rejected, lost, or ineligible for processing.
SECTION 06
Non-Returnable Items
The following may not qualify for preference-based returns:
- Customized or personalized products.
- Gift cards.
- Items clearly identified as “Final Sale” or non-returnable before purchase.
- Products materially altered, misused, or damaged after delivery for reasons unrelated to an original issue.
- Products returned with missing parts or in a condition that prevents reasonable inspection.
Discounted products remain eligible unless clearly marked “Final Sale” or non-returnable before purchase. These limitations do not remove non-excludable consumer rights.
SECTION 07
Damaged, Defective, Incorrect, or Incomplete Orders
Inspect your order promptly. Contact us within 7 calendar days after delivery if an item is damaged, defective, incomplete, incorrect, or materially different from its description. Include your order number, description, and clear photographs or videos of the product, packaging, and label.
After confirmation, we will provide an appropriate replacement, refund, reshipment, return, or other reasonable solution at no additional cost caused by an error attributable to us.
SECTION 08
Return Shipping Costs
Preference-based returns: The customer is generally responsible for return shipping when the reason is a change of mind, personal preference, style or appearance preference, incorrect selection, or another reason not attributable to us.
Confirmed problems attributable to us: We will provide an appropriate solution without requiring the customer to bear additional costs caused by the confirmed error.
Original shipping charges are generally not refundable for preference-based returns. No restocking fee is charged for an approved return.
SECTION 09
Returning the Package
For preference-based returns, use a reliable, trackable service and keep the receipt and tracking number until the return is complete. We cannot guarantee receipt of packages sent without tracking or sent to an address not provided by customer support.
SECTION 10
Inspection & Refund Timing
After an approved return reaches the designated location, it may be inspected. Once received, inspected, and approved, the eligible refund will be initiated to the original payment method within 5–10 business days. Your payment provider may require additional posting time.
SECTION 11
Refund Method
Approved refunds are normally issued to the original payment method. If that method cannot accept the refund, customer support will work with the relevant provider to determine an appropriate alternative where permitted.
Depending on the circumstances, we may provide a refund or replacement without requiring a return. This decision is made after reviewing the request.
SECTION 12
Exchanges
Exchanges depend on current inventory. If a direct exchange is unavailable, we may ask you to complete an approved return and place a new order.
SECTION 13
Order Cancellation
Submit cancellation requests as soon as possible. We will try to cancel before fulfillment begins, but cancellation cannot be guaranteed after processing, packaging, shipment preparation, or dispatch has started. No cancellation fee is charged when cancellation is completed before fulfillment.
SECTION 14
Consumer Rights
This policy describes our standard procedures and does not limit rights or remedies that cannot lawfully be excluded under applicable consumer-protection law.
Need Help With a Return?
Email service@qavliro.com with your order number. We aim to respond within 24 hours.
Company Details
Brand Name: QAVLIRO
Legal Company Name: Hangzhou Aigenxin Technology Co., Ltd.
Owner: Wu Aigen
Website: qavliro.com
Business Address: Room 6100, 6th Floor, No. 266 Xinhua Road, Changqing Subdistrict, Gongshu District, Hangzhou, Zhejiang, China
Customer Support Email: service@qavliro.com
Customer Support Phone: +86 15695612562
Customer Service Hours: 8:00 AM – 10:00 PM Daily