QAVLIRO · ORDER JOURNEY
Shipping Policy
This policy explains how orders placed through qavliro.com are processed, dispatched, tracked, and reviewed when a shipping or delivery issue occurs.
Last updated: September 18, 2026
Processing: 2–4 Business Days
Busy Periods: Up to 5 Business Days
Estimated U.S. Transit: 10–15 Business Days
Shipping Cost: Shown at Checkout
SECTION 01
Order Processing
After payment confirmation and any necessary verification, orders are normally prepared within 2–4 business days. During holidays, promotions, or unusually high order volume, processing may take up to 5 business days.
Business days generally exclude Saturdays, Sundays, and applicable public holidays. Processing and carrier transit are separate periods.
SECTION 02
Estimated U.S. Delivery
For standard shipping to supported United States addresses, estimated carrier transit is generally 10–15 business days after dispatch. Total delivery time includes both processing and transit.
Delivery estimates are ranges rather than guaranteed arrival dates. Weather, carrier disruption, holidays, customs, remote destinations, and circumstances outside our reasonable control may affect delivery.
SECTION 03
Shipping Charges
Available shipping methods and charges are calculated and displayed at checkout based on the destination and available service. You can review the shipping cost and final order total before payment.
SECTION 04
Fulfillment & Shipping Origin
Depending on inventory, product location, packaging needs, and destination, orders may be fulfilled from our facilities or designated fulfillment partners. The origin shown on the parcel may differ from the registered business address of Hangzhou Aigenxin Technology Co., Ltd.
Products from the same order may occasionally ship separately and receive different tracking numbers.
SECTION 05
Tracking Your Shipment
When your order is dispatched and tracking becomes available, a shipping confirmation will normally be sent to the email address entered at checkout. A carrier may need additional time after label creation before the first tracking movement appears.
SECTION 06
Shipping Address Changes
Review your name, delivery address, apartment or unit number, postal code, and contact details before ordering. If you find an error, email service@qavliro.com immediately. We will try to update the address before fulfillment begins, but changes cannot be guaranteed after processing or shipment preparation starts.
Reasonable reshipping costs may apply if an incorrect, incomplete, or undeliverable address supplied by the customer causes a parcel to be returned and shipped again.
SECTION 07
P.O. Boxes, APO/FPO & U.S. Territories
Availability depends on the product, destination, and carrier options available at the time of purchase. If the address is supported, a shipping option will generally appear at checkout.
SECTION 08
Delayed or Inactive Tracking
Temporary tracking gaps may occur while a parcel moves between facilities, carriers, or networks. If tracking remains inactive for an extended period or the shipment is significantly delayed, contact us with your order number so we can review the available information.
SECTION 09
Lost Shipments
If a parcel appears lost in transit, contact customer support. After reviewing the tracking and shipment circumstances, we will provide an appropriate replacement, refund, reshipment, or other reasonable solution where the loss is confirmed.
SECTION 10
Delivered but Not Received
If tracking shows “Delivered” but the parcel cannot be found, check the delivery area, mailbox, household members, building reception, neighbors, and carrier where appropriate. If it is still missing, contact us for review. A “Delivered” scan does not automatically prevent review of a claim.
SECTION 11
Damaged, Incomplete, or Incorrect Orders
Contact us promptly if an order arrives damaged, incomplete, incorrect, or materially different from its description. Include your order number, a description, photographs or videos of the issue, and photographs of the exterior packaging and shipping label.
After a confirmed error attributable to us is reviewed, we will provide an appropriate solution without requiring you to bear additional costs caused by that error.
Product variation notice: Minor differences in finish, texture, tone, surface detail, dimensions, or hand-applied elements are not necessarily damage or defects.
SECTION 12
International Delivery & Import Charges
QAVLIRO primarily serves customers in the United States. Where other destinations are supported, available options will appear at checkout.
International destinations may impose customs duties, import taxes, brokerage fees, or similar charges. Unless checkout clearly states that such costs are included, charges imposed by customs authorities, governments, carriers, or brokers are generally the recipient’s responsibility.
Need Help With a Shipment?
Email service@qavliro.com with your order number. We aim to respond within 24 hours.
Company Details
Brand Name: QAVLIRO
Legal Company Name: Hangzhou Aigenxin Technology Co., Ltd.
Owner: Wu Aigen
Website: qavliro.com
Business Address: Room 6100, 6th Floor, No. 266 Xinhua Road, Changqing Subdistrict, Gongshu District, Hangzhou, Zhejiang, China
Customer Support Email: service@qavliro.com
Customer Support Phone: +86 15695612562
Customer Service Hours: 8:00 AM – 10:00 PM Daily
Shipping Policy
QAVLIRO · ORDER JOURNEY
Shipping Policy
This policy explains how orders placed through qavliro.com are processed, dispatched, tracked, and reviewed when a shipping or delivery issue occurs.
Last updated: September 18, 2026
Processing: 2–4 Business Days
Busy Periods: Up to 5 Business Days
Estimated U.S. Transit: 10–15 Business Days
Shipping Cost: Shown at Checkout
SECTION 01
Order Processing
After payment confirmation and any necessary verification, orders are normally prepared within 2–4 business days. During holidays, promotions, or unusually high order volume, processing may take up to 5 business days.
Business days generally exclude Saturdays, Sundays, and applicable public holidays. Processing and carrier transit are separate periods.
SECTION 02
Estimated U.S. Delivery
For standard shipping to supported United States addresses, estimated carrier transit is generally 10–15 business days after dispatch. Total delivery time includes both processing and transit.
Delivery estimates are ranges rather than guaranteed arrival dates. Weather, carrier disruption, holidays, customs, remote destinations, and circumstances outside our reasonable control may affect delivery.
SECTION 03
Shipping Charges
Available shipping methods and charges are calculated and displayed at checkout based on the destination and available service. You can review the shipping cost and final order total before payment.
SECTION 04
Fulfillment & Shipping Origin
Depending on inventory, product location, packaging needs, and destination, orders may be fulfilled from our facilities or designated fulfillment partners. The origin shown on the parcel may differ from the registered business address of Hangzhou Aigenxin Technology Co., Ltd.
Products from the same order may occasionally ship separately and receive different tracking numbers.
SECTION 05
Tracking Your Shipment
When your order is dispatched and tracking becomes available, a shipping confirmation will normally be sent to the email address entered at checkout. A carrier may need additional time after label creation before the first tracking movement appears.
SECTION 06
Shipping Address Changes
Review your name, delivery address, apartment or unit number, postal code, and contact details before ordering. If you find an error, email service@qavliro.com immediately. We will try to update the address before fulfillment begins, but changes cannot be guaranteed after processing or shipment preparation starts.
Reasonable reshipping costs may apply if an incorrect, incomplete, or undeliverable address supplied by the customer causes a parcel to be returned and shipped again.
SECTION 07
P.O. Boxes, APO/FPO & U.S. Territories
Availability depends on the product, destination, and carrier options available at the time of purchase. If the address is supported, a shipping option will generally appear at checkout.
SECTION 08
Delayed or Inactive Tracking
Temporary tracking gaps may occur while a parcel moves between facilities, carriers, or networks. If tracking remains inactive for an extended period or the shipment is significantly delayed, contact us with your order number so we can review the available information.
SECTION 09
Lost Shipments
If a parcel appears lost in transit, contact customer support. After reviewing the tracking and shipment circumstances, we will provide an appropriate replacement, refund, reshipment, or other reasonable solution where the loss is confirmed.
SECTION 10
Delivered but Not Received
If tracking shows “Delivered” but the parcel cannot be found, check the delivery area, mailbox, household members, building reception, neighbors, and carrier where appropriate. If it is still missing, contact us for review. A “Delivered” scan does not automatically prevent review of a claim.
SECTION 11
Damaged, Incomplete, or Incorrect Orders
Contact us promptly if an order arrives damaged, incomplete, incorrect, or materially different from its description. Include your order number, a description, photographs or videos of the issue, and photographs of the exterior packaging and shipping label.
After a confirmed error attributable to us is reviewed, we will provide an appropriate solution without requiring you to bear additional costs caused by that error.
Product variation notice: Minor differences in finish, texture, tone, surface detail, dimensions, or hand-applied elements are not necessarily damage or defects.
SECTION 12
International Delivery & Import Charges
QAVLIRO primarily serves customers in the United States. Where other destinations are supported, available options will appear at checkout.
International destinations may impose customs duties, import taxes, brokerage fees, or similar charges. Unless checkout clearly states that such costs are included, charges imposed by customs authorities, governments, carriers, or brokers are generally the recipient’s responsibility.
Need Help With a Shipment?
Email service@qavliro.com with your order number. We aim to respond within 24 hours.
Company Details
Brand Name: QAVLIRO
Legal Company Name: Hangzhou Aigenxin Technology Co., Ltd.
Owner: Wu Aigen
Website: qavliro.com
Business Address: Room 6100, 6th Floor, No. 266 Xinhua Road, Changqing Subdistrict, Gongshu District, Hangzhou, Zhejiang, China
Customer Support Email: service@qavliro.com
Customer Support Phone: +86 15695612562
Customer Service Hours: 8:00 AM – 10:00 PM Daily