QAVLIRO · HELP CENTER
Frequently Asked Questions
Find helpful information about QAVLIRO products, orders, payment, processing, shipping, tracking, returns, refunds, cancellations, and customer support.
Products & Brand
01 · Who operates QAVLIRO?
QAVLIRO is owned and operated by Hangzhou Aigenxin Technology Co., Ltd.
02 · What does QAVLIRO sell?
QAVLIRO offers distinctive home and seasonal décor, including decorative lanterns, sculptural bookends, tabletop ornaments, figurines, holiday accents, and other story-led objects for everyday spaces.
03 · Will every product look exactly like the photographs?
Products are intended to closely match the listing images. Small differences in finish, texture, tone, dimensions, or hand-applied details may occur. Photography, lighting, and display settings may also affect perceived color.
04 · Are minor differences considered defects?
Reasonable differences in color, texture, surface detail, finish, or dimensions are not necessarily defects. If you believe your item has a genuine product issue, contact us with photographs so we can review it.
05 · Where can I find product dimensions and care information?
Available dimensions, materials, features, and care guidance are shown on the applicable product page. Contact us before ordering if you need clarification.
Orders & Shipping
06 · How long does order processing take?
Orders are normally processed within 2–4 business days after payment confirmation. During holidays, promotions, or unusually high order volume, processing may take up to 5 business days.
07 · How long does standard U.S. delivery take?
Estimated carrier transit time for supported United States destinations is generally 10–15 business days after dispatch.
08 · How much does shipping cost?
Available shipping options and charges are calculated and displayed at checkout before payment.
09 · Where are orders shipped from?
Orders may be dispatched from our facilities or designated fulfillment partners depending on inventory, product location, package requirements, and destination. The shipping origin may differ from our registered business address.
10 · Will I receive tracking information?
Once your order has been dispatched and tracking is available, the details will normally be sent to the email address provided at checkout.
11 · What should I do if tracking stops updating?
Email service@qavliro.com with your order number. We will review the available shipment information and contact the carrier or fulfillment provider where appropriate.
12 · What if tracking says “Delivered” but I cannot find my package?
Check the delivery area, mailbox, household members, building reception, neighbors, and the carrier where appropriate. If the parcel is still missing, contact us for review.
13 · Can I change my shipping address?
Contact us as soon as possible. We will try to update the address before fulfillment begins, but changes cannot be guaranteed once processing or shipment preparation has started.
14 · Can I cancel or change an order?
Contact us promptly. We will make reasonable efforts to help before fulfillment begins, but changes cannot be guaranteed once the order is being processed. No cancellation fee is charged when an order is successfully canceled before fulfillment.
Returns & Refunds
15 · What is the return period?
Eligible products may be returned within 30 calendar days after confirmed delivery, subject to our Return & Refund Policy.
16 · How do I request a return?
Email service@qavliro.com with your order number, the product you wish to return, the reason, and relevant photographs or videos where appropriate.
17 · Where should I send my return?
Do not automatically send merchandise to our registered business address. After approval, customer support will provide the appropriate return warehouse address and instructions.
18 · Who pays for return shipping?
Customers are generally responsible for preference-based return shipping. For a confirmed error attributable to us, we will provide an appropriate solution without requiring the customer to bear additional costs caused by that error.
19 · How long does an approved refund take?
After an approved return is received, inspected, and accepted, the eligible refund is initiated to the original payment method within 5–10 business days. Your payment provider may need additional time to post the credit.
20 · What if my item arrives damaged or incorrect?
Contact us promptly with your order number and clear photographs or videos. After review, we will provide an appropriate replacement, refund, reshipment, return, or other reasonable solution for a confirmed error attributable to us.
Still Need Help?
Email service@qavliro.com. We aim to respond within 24 hours. Customer service is available from 8:00 AM – 10:00 PM Daily.
Company Details
Brand Name: QAVLIRO
Legal Company Name: Hangzhou Aigenxin Technology Co., Ltd.
Owner: Wu Aigen
Website: qavliro.com
Business Address: Room 6100, 6th Floor, No. 266 Xinhua Road, Changqing Subdistrict, Gongshu District, Hangzhou, Zhejiang, China
Customer Support Email: service@qavliro.com
Customer Support Phone: +86 15695612562
Customer Service Hours: 8:00 AM – 10:00 PM Daily